Microsoft Incident AI
Year
2026
Company
Microsoft
Key Words
AI Agent, Enterprise System, Incident Response, Operational Workflow
Overview
During major service outages, Microsoft engineers, customer success managers, and multiple internal teams must collaborate quickly to diagnose issues and communicate with customers. However, incident response meetings often involve large groups, fragmented tools, and rapidly evolving information.
I designed an agentic experience embedded in Microsoft Teams meetings that helps participants quickly understand context, surface critical resources, and coordinate actions during incidents. The system uses AI to summarize discussions, recommend next steps, and dynamically surface relevant dashboards, stakeholders, and related incidents.
Challenge
Participants frequently join incident meetings at different times, making context difficult to track.
Critical information is spread across multiple internal tools and dashboards.
High-pressure environments create information overload and repeated questions.
Solution
Designed an AI meeting assistant providing real-time summaries and recommended actions.
Surfaced relevant dashboards, incident history, and stakeholders directly within the meeting context.
Introduced an agentic workflow layer connecting meeting discussions with operational tools.
